DATA PRIVACY POLICY

Who is responsible for processing your data?

 

EL TEMPS DE LA VINYA, S.L., from now on HOTEL ARREY ALELLA 

NIF.B-66627092

Registered office in; C/CHARLES RIVEL 6-8. 08328-ALELLA (BARCELONA)

E-mail: recepcion@hotelarreyalella.com

 

In the treatment of your personal data, HOTEL ARREY ALELLA ensures compliance with the regulations in force in matters of data protection LOPD-GDD 3/2018 and RGPD UE 679/2016, as well as the regulation on Law of Information Society Services and Electronic Commerce (LSSICE or LSSI), consequently providing the following information regarding the treatment of ones data.

 

This privacy policy establishes the form and provides the necessary information on the management and processing of personal data collected on this website.

You, as a user, must read it, understand it and accept it before continuing with it, hiring our services or making reservations.

 

MINORS

 

The access and use of this web site is prohibited to those under 18 years of age who are not duly authorized. HOTEL ARREY ALELLA informs that there are computer programs to narrow navigation by filtering or blocking certain content.

 

WHAT DATA DO WE COLLECT?

 

HOTEL ARREY ALELLA collects your information to operate effectively and provide you with the best experience. The type of information we collect will depend on the context of the relationship and the services one uses. The following are some examples of the information we may collect:

 

  • contact information (such as name, email address, mailing address and phone number)
  • payment information (including payment card numbers, billing address)
  • demographic information (such as age, gender, country and language preference);
  • information related to your reservation, stay or visit;
  • information necessary to satisfy your special requests and/or specific services;
  • your communications if you contact us;
  • your interests and preferences if you provide them;
  • information collected through the use of video surveillance, key card and other security systems in our facilities;
  • information related to your use of our website and interactions through it.

 

ACCURACY AND VERACITY OF DATA

 

The user will be the only one responsible in the case of providing false, inaccurate, incomplete or outdated data, being liable for any damage or harm, direct or indirect, that could be caused as a result of the breach of such obligation.

 

The user guarantees the accuracy and authenticity of the personal data provided and must provide complete, true and correct information on the forms.

 

INCORPORATION OF DATA FROM THIRD PARTIES

 

In the case that you provide us with personal data of third parties, you declare that you are authorized by those persons to provide their data, and that you have previously informed them of all data that this privacy policy collects, especially of the data of HOTEL ARREY ALELLA and how to exercise the rights that the law grants you.

HOTEL ARREY ALELLA does not assume any responsibility on the data of these third parties that you facilitate to us, being your sole responsibility to have the authorization of the owners and give them adequate information on the processing of data.

 

PURPOSES OF DATA PROCESSING

 

For what purpose do we process your personal data?

 

The data we request at all times are adequate, relevant and strictly necessary for the purpose for which they are collected.

 

Depending on the form, section or situation, the information you provide will be used for the purposes described below:

 

  • Reservation fulfillment and other purchases: We may process information related to the transactions you make with us or through our website (“reservations”). Transaction data may be processed in order to complete your room reservation, provide the goods and services purchased, customize our services to your preferences, solicit your feedback on your stay at our hotel, and keep records.

 

  • Responding to inquiries: We may process the information contained in or related to any communication you send to us. This correspondence data may be processed for communicating with you or for the record of your inquiries.

 

  • Internal business interests: For our internal business purposes, such as data analysis, audits, new product development, website improvements, optimization of our services, identification of usage trends and visitor patterns, determining the effectiveness of our promotions and fulfilling contractual obligations.

 

  • Administrative and other communications: To send you important information regarding our website, changes to our terms of service, conditions and policies or other administrative information (e.g., information about your travel reservations, booking confirmations or similar).

 

  • Marketing and promotions: In case you accept it, to communicate news and promotions about products and services related to HOTEL ARREY ALELLA, and to carry out raffles, contests or other promotional and/or marketing activities.

 

  • Social networks: To make it easier to become a follower of HOTEL ARREY ALELLA’s profiles in the social networks that link to our website. In this respect, we want you to know that the processing of your personal data within the environment of these social networks will be governed by the privacy policies of these sites, so that the exercise of rights by us will be limited to those allowed by the social network in question. We recommend that, before following our profiles on social networks, you review their conditions of use and privacy policies.

 

  • Safety and security: To ensure the safety and protection of our customers and guests, as well as our staff.

 

  • Legal obligations: To comply with legal and regulatory requirements or demands in accordance with applicable laws, a court order, a subpoena or other legal process.

 

  • Additional Uses: We may also use your data for other purposes as indicated by us at the time you provide such information and in accordance with the forms you use.

 

LEGITIMATION

 

What is the legitimacy for the processing of your data?

 

Depending on the treatment carried out, the legitimizing basis will be;

 

(i) Your consent; and/or (ii) the provision of the services you have requested; and/or (iii) compliance with applicable laws, regulations, court orders or other legal process.

 

Do you have the right to withdraw your consent?

 

Yes, you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing.

 

Will there be automated individual decisions and/or profiling, which will have legal effects?

 

No, in HOTEL ARREY ALELLA there will not be automated decisions or profiling with the data provided by you that produce legal effects.

 

CONFIDENTIALITY IN DATA PROCESSING

 

HOTEL ARREY ALELLA will treat your data in an absolutely confidential way, keeping the perceptive duty of secrecy and conforming to the obligations to keep them and to adopt all the measures to avoid the alteration, loss, treatment or unauthorized access, bearing in mind the nature of the stored data and the risks to which they are exposed.

 

All the personnel of HOTEL ARREY ALELLA with access to the personal data has knowledge of their obligations in relation to the data processing and the obligation to keep secrecy and confidentiality, which will persist even when the worker’s labor relationship with HOTEL ARREY ALELLA ends.

 

CONSERVATION OF DATA

 

How long will we keep your data?

 

Your data will be kept for the duration of the established commercial/contractual relationship, after which they will be kept for the legally stipulated retention periods;

 

  • Data relating to payments and invoicing will be kept for the periods laid down in accounting and tax regulations (up to 10 years).

 

  • Your registration data and hotel entry reports, according to regulations, will be kept for 3 years.

 

  • The images captured in our facilities by our video surveillance systems, will be kept during 30 days, except for legal exceptions.

 

However, after the termination of the contract, the data may be kept blocked at the exclusive disposal of the judges, courts or similar, for the purpose of enforcing possible liability arising from the processing of such data.

 

RECIPIENTS OF YOUR DATA

 

The type of information we share will depend on the context of your relationship with HOTEL ARREY ALELLA and the services you use. Accordingly, we may share your personal information with the following parties to the extent reasonably necessary for those purposes, and in accordance with the legal grounds, detailed in this policy:

 

  • With the travel representative or advisor who has provided us with your personal information (e.g., reservation management company, your travel agent, personal assistant, employee);

 

  • With banks, financial institutions and companies providing electronic invoicing services, payment services, deferred and/or fractioned payment for the collection of the services or products offered.

 

  • Service providers with whom HOTEL ARREY ALELLA has a contractual relationship and with whom it will ensure that they comply with their respective confidentiality obligations, as well as with external service providers, IT service providers, CRM, messaging and external consultants. These suppliers will not process your data for their own purposes.

 

  • Service providers that we use to support our business and that provide services such as information processing, management and updating of customer data, as well as service providers that offer applications of potential interest to hotel guests through collaborative platforms.

 

  • With third parties not associated with HOTEL ARREY ALELLA when we have your consent to do so;

 

  • With third parties that are not associated with HOTEL ARREY ALELLA if we believe it is necessary to: (1) comply with applicable laws, regulations, legal process or enforceable governmental request; (2) enforce applicable terms of service, including investigation of possible violations; (3) detect, prevent or otherwise address fraud, security or technical issues; and (4) protect rights, property and safety

 

  • State Security Forces and Corps under the provisions of the Law.

 

  • Public Administration with competence in the matter.

 

Will your data be passed on to other companies?

 

No, only when you have given us your explicit consent, in advance.

 

INTERNATIONAL DATA TRANSFERS

 

Will your data be transmitted outside the EU?

 

Yes, we may transfer data internationally when using back-up applications that store information in the United States. However, these international transfers will be subject to the “Privacy Shield” agreement, which ensures that European privacy data protection policies are met, failing which we will enter into standard contracts with these providers to ensure that your data is treated in accordance with European data protection standards.

 

For this reason, we expressly inform you that, in the case of making reservations through our website, you accept that your personal information will be transferred to the USA for processing and storage in accordance with the above.

 

EXERCISE OF RIGHTS

 

You may exercise your rights free of charge by writing to HOTEL ARREY ALELLA with the reference “Data Protection”, specifying your data, accrediting your identity and the reasons for your request at the address given in the heading. You will also be able to exercise these rights, across the e-mail; recepcion@hotelarreyalella.com :

 

The rights you can exercise are the following:

  • Right of access, rectification and suppression of your data, as well as the limitation or opposition to its processing.
  • Right to unsubscribe from our subscription services, by sending an email to: recepcion@hotelarreyalella.com indicating in the subject: UNSUBSCRIBE.
  • The right to revoke the consent given for the processing of your data at any time whenever possible. This revocation will in no case be retroactive.

 

When will we respond to your request?

We will respond to your request as soon as possible and in any case within one month of receiving the request. Taking into account the complexity and the number of requests received, this period may be extended by another two months if necessary, in which case HOTEL ARREY ALELLA will inform the interested party of these extensions within one month of receiving the request, indicating the reasons for this delay.

 

Are you entitled to claim?

Yes, when you are not satisfied in the exercise of your rights, you have the right to file a complaint with the national supervisory authority, in this case the Spanish Data Protection Agency, and you can address it at; www.aepd.es

 

SECURITY MEASURES

 

How secure is your information?

We implement technical and organizational security measures to protect personal information in our possession to prevent unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse or damage. We regularly review and monitor the security measures and protections. However, you acknowledge and agree that security measures on the Internet are not 100% secure.

HOTEL ARREY ALELLA is not responsible for the treatment of your personal data in the web pages that are not under its domain, to which you can access through the different links in the site.

 

USE OF COOKIES

 

We use tracking tools, such as browser cookies or web beacons, to collect information about you. We collect information about users over time whenever this website or any application we may provide on this website is used. Third parties may collect personal information this way. For more information about the use of cookies and information, collection practices and user acceptance/rejection procedures please see the website’s COOKIES POLICY.

 

ACCEPTANCE, CONSENT AND REVOCABILITY

 

The acceptance of the privacy policy, by means of the procedure established for this purpose, will be understood for all purposes as the provision of EXPRESS AND UNEQUIVOCAL CONSENT OF THE USER to the processing of personal data in the terms set out in this document. Therefore, the User declares to have been informed of the conditions on protection of data of personal character, having understood that their data are necessary to take care of their request or, accepting freely and unequivocally, the treatment of their data on the part of HOTEL ARREY ALELLA in the form and for the purposes indicated in the present

 

CHANGES TO THIS PRIVACY POLICY

 

HOTEL ARREY ALELLA can alter this privacy policy to adapt it to the modifications that take place or to the legislative changes that affect this privacy policy.

Therefore, we recommend that you review it periodically. You must contact HOTEL ARREY ALELLA to resolve any question or incident, by email: recepcion@hotelarreyalella.com, or at the address and telephone numbers that appear on the web.